Last Updated: February 2026

Welcome to Copeland Home Services (“Copeland,” “we,” “our,” or “us”). By accessing our website, using our services, or opting into communications from us, you agree to the terms outlined in this document.

If you do not agree with these Terms and Conditions, you should discontinue use of our website and services.

1. Company Information

Copeland Home Services Website: www.copelandairtexas.com/contact Email: info@copelandairtexas.com Phone: 469-720-4440

2. Communications

When you interact with Copeland Home Services, you may receive communications from us. These communications fall into two distinct categories: Transactional Communications and Promotional Communications.

Transactional Communications

When you schedule a service, request an estimate, or engage with our team, you will receive communications necessary to fulfill your service request. These messages do not require a separate opt-in and are sent as part of the normal course of doing business with us. Transactional communications include:

  • Appointment confirmations and scheduling updates
  • Technician arrival and en route notifications
  • Service completion summaries
  • Invoice and billing notices
  • Customer support responses
  • Service follow-up messages

Transactional communications may be delivered via email, SMS, or phone depending on the contact information you provide and the nature of the message.

Promotional Communications

Promotional messages are marketing communications that are only sent to customers who have explicitly opted in. These messages are entirely separate from transactional communications and require independent consent. Promotional communications may include:

  • Seasonal HVAC offers and savings opportunities
  • Maintenance plan promotions
  • Referral program information
  • Tips, guides, and educational content related to home services

Consent for promotional communications is not a condition of purchase or service. You will never be required to opt in to promotional messages in order to schedule or receive service from Copeland Home Services.

No Third-Party Marketing Disclosure

We will never share your personal information with third parties for marketing purposes. For full details on how we handle your data, please see our Privacy Policy at www.copelandairtexas.com/privacy-policy.

Message Frequency

Message frequency varies based on your interaction with our team and the services you request.

  • Transactional messages are sent as needed in connection with your service requests and appointments.
  • Promotional messages are sent occasionally to customers who have opted in. You will not receive excessive or high-volume promotional messaging.

Mandatory Disclaimer

Message and data rates may apply. Your carrier may charge fees for receiving SMS messages from us.

3. Customer Support

For assistance, customers may:

  • Text HELP in response to any SMS message
  • Visit: www.copelandairtexas.com/contact
  • Email: info@copelandairtexas.com
  • Call: 469-864-8292

4. Opt-Out Instructions

Promotional SMS

You may unsubscribe from promotional SMS communications at any time by replying STOP, UNSUBSCRIBE, or CANCEL to any promotional message. You will receive a one-time confirmation of your opt-out and will no longer receive promotional text messages from us.

Opting out of promotional SMS will not affect transactional messages related to active service requests or scheduled appointments. You will continue to receive appointment confirmations, technician updates, and other service-related communications as long as you have an active service relationship with us.

Promotional Email

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link at the bottom of any promotional email.

Full Communication Removal

To request removal from all communications, including transactional messages, contact us using the form at www.copelandairtexas.com/contact or by calling 469-864-8292. Your request will be processed promptly.

5. Use of Website and Services

By using our website, you agree that:

  • You will provide accurate information when scheduling service or requesting a quote.
  • You will not use the website for fraudulent or unlawful purposes.
  • We may update or modify content without notice.
  • Any misuse of our online scheduling or communication system may result in denial of service.

6. Service Scheduling and Estimates

All service scheduling is subject to availability. Quoted prices, service windows, and technician arrival times are estimates and may be adjusted based on factors such as weather, emergencies, or equipment availability.

7. Limitation of Liability

Copeland Home Services is not responsible for:

  • Carrier delays or messaging failures
  • Third-party system outages (such as scheduling software or payment processors)
  • Damages resulting from misuse of our website or communication tools

To the fullest extent permitted by law, Copeland shall not be liable for consequential or incidental damages arising from any service or digital communication.

8. Updates to These Terms

We may revise these Terms and Conditions periodically. Updates will be posted on this page with a revised date at the top. Continued use of our website or services indicates acceptance of any changes.

9. Contact Information

For questions or concerns regarding these Terms and Conditions, contact us:

Copeland Home Services Website: www.copelandairtexas.com/contact-us Email: info@copelandairtexas.com Phone: 469-720-4440