Last Updated: February 2026

Copeland Home Services (“Copeland,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, communicate with us, or use our services.

By using our website or providing your information to us, you agree to the terms outlined below.

Information We Collect

1. Personal Information You Provide

This includes information submitted through forms, scheduling requests, quote requests, customer portals, or communication channels such as SMS, phone calls, and email. Examples include:

  • Name
  • Address
  • Phone number
  • Email address
  • Service details or inquiries

2. Automatically Collected Data

When you interact with our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies or tracking pixels used for analytics and advertising

How We Use Your Information

We use the information we collect to:

  • Schedule and manage service appointments
  • Provide quotes, estimates, and customer support
  • Improve our website performance and service offerings
  • Send transactional communications related to your service requests
  • Deliver promotional communications when you explicitly opt in

No Third-Party Marketing Disclosure

We will never share your personal information with third parties for marketing purposes.

Copeland Home Services does not sell, rent, or share your personal information with third parties for their marketing purposes, including via SMS, email, or any other communication channel.

We may work with trusted service providers (such as payment processors, scheduling tools, or messaging platforms) who help us operate our business. These providers are contractually prohibited from using your data for their own marketing.

SMS Terms and Conditions

By providing your phone number, you may receive text messages from Copeland Home Services. These messages fall into two distinct categories, each with different consent requirements.

Transactional SMS

When you schedule a service, request an estimate, or engage with our team, you will receive text messages necessary to fulfill your service request. These messages are sent as part of the normal course of doing business and do not require a separate opt-in. Transactional SMS messages include:

  • Appointment confirmations and scheduling updates
  • Technician arrival and en route notifications
  • Service completion summaries
  • Invoice and billing notices
  • Customer support responses
  • Service follow-up messages

Consent for promotional SMS is not a condition of purchase or service. You are never required to opt in to promotional messages in order to schedule or receive service from Copeland Home Services.

Message Frequency

Message frequency varies based on your interaction with our team and the services you request.

  • Transactional messages are sent as needed in connection with your active service requests and appointments.
  • Promotional messages are sent occasionally to customers who have opted in. You will not receive excessive or high-volume promotional messaging. Customers may receive up to 5–10 promotional messages per month.

Opt-Out

You can opt out of promotional SMS at any time by replying STOP, OPT OUT, CANCEL, or UNSUBSCRIBE to any promotional message. You will receive a one-time confirmation message acknowledging your opt-out, and you will no longer receive promotional SMS messages from us.

Opting out of promotional SMS will not affect transactional messages. You will continue to receive appointment confirmations, technician updates, and other service-related communications as long as you have an active service relationship with Copeland Home Services.

To rejoin promotional SMS, you may sign up again through our website or by contacting us directly.

Message Delivery

Message delivery is subject to your wireless carrier’s network availability. Copeland Home Services is not responsible for delayed or undelivered messages due to carrier issues or network interruptions.

Cost

Message and data rates may apply. Contact your wireless provider for details regarding your text messaging plan and any associated charges.

Email Communications

If you provide your email address, you may receive email communications from us. These fall into the same two categories:

Transactional Email

Emails sent as part of fulfilling your service request, including:

  • Appointment confirmations and reminders
  • Service notifications and updates
  • Invoice and billing communications
  • Customer support responses

Email Opt-Out

You may opt out of promotional emails at any time by clicking the unsubscribe link at the bottom of any promotional email, or by contacting us directly. Opting out of promotional emails will not affect transactional emails related to active service requests.

How We Protect Your Information

We use administrative, technical, and physical safeguards to help protect your data from unauthorized access, disclosure, or misuse. Although no online transmission is completely secure, we follow industry best practices to safeguard your information.

Data Retention

We retain customer information only as long as necessary to:

  • Provide services
  • Maintain accurate records
  • Meet legal or regulatory obligations

You may request deletion of your information by contacting us.

Children’s Privacy

Our services are not directed to individuals under 13 years of age, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will always reflect the revision date at the top of this page.

Contact Us

If you have any questions about this Privacy Policy, our SMS Terms and Conditions, or if you wish to update or remove your information, please contact us:

Copeland Home Services Website: www.copelandairtexas.com/contact Email: info@copelandairtexas.com Phone: 469-720-4440